Must be able to walk, bend, lift, kneel, stand, push, and pull, during an 8 hour shift.Ĥ. Demonstrated ability to learn and communicate a variety of information to customers regarding casino products and services.

Must be able to document and articulate information clearly.ģ. Must have outstanding interpersonal, communication, and customer service skills.Ģ. We maintain a drug-free workplace and perform pre-employment substance abuse testing.ġ. We are proud to be an EEO/AA employer M/F/D/V.

Proactively recognizes opportunities for an improved guest experience and executes or makes suggestions to management.Īcts as a service liaison with other departments, and contacts the appropriate employee/job classification to assist customers with various service needs on the casino floor.ĭevelop and maintain a knowledge of all Company facilities as well as marketing promotions and events and be prepared to answer guests’ questions accordingly Provides customers with information relating to player cards, marketing events, gaming products, hours of operation, and other services and amenities.Īble to discern above standard versus below standard guest service conditions and react appropriately. Monitors and troubleshoots the physical condition of carpeting, upholstery, and other furnishings and equipment in assigned areas, and reports items in need of repair. Removes debris and trash from areas to keep the physical property in spotless condition. Wipes, polishes, cleans, and details specific areas of the building during the assigned shift.

Performs all duties and tasks with courtesy and enthusiasm, and adds to the overall environment of fun and excitement for customers.

Ensures that the casino and public areas are spotless, fully functional, and aesthetically pleasing for customers, while serving as and information and service ambassador for the company.

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